Aquasana
| Q: | Are the filters easy to install? |
|---|---|
| A: | Yes, the filters can usually be installed without using specialized tools in only a few minutes. |
| Q: | Do you offer installation service? |
| A: | Yes, we provide installation services (only for standard faucet) in selected cities and towns. |
| Q: | How often do we need to change the AQUASANA replacement cartridges? |
| A: | Normally once a year, some high usage may need to change ealier. |
| Q: | How can I purchase a cheaper price for replacement cartridge? |
| A: | You can choose Twin pack or 3 sets above, the more you purchase the more you save. |
| Q: | Do I need to install a pre-filter? |
| A: | The system already come with a pre-filter with free. |
| Q: | How long do I need to change the pre-filter? How much does the replacements cost? |
| A: | Normally change once a month for AQ-4000, just few ringgit will do. If AQ-5300, change together with the A&B cartridge. |
| Q: | My kitchen has limited space. Will it be difficult to install an AQUASANA filter? |
| A: | Limited space is not a problem. Our countertop filters take up a minimum space of 18cm x 11cm for the base. For an even more space-saving option, choose our under counter AQ-5300 model. |
| Q: | Will installing the drinking water filter affect my tap water pressure? |
| A: | No, the water pressure of your unfiltered tap water will not be affected at all. |
| Q: | Will the counter top model be connected to my faucet head? |
| A: | The countertop model come with adapters to fit almost all standard faucets. If you have a narrower or wider faucet, contact us for a special adapter. If you have spray-type faucet, we recommend either purchasing an undersink model or installing a new faucet. We can provide an excellent replacement faucet that can be changed in a matter of minutes by a plumber or your building maintenance workers. |
| Q: | Can I use my existing single-hose faucet with the AQUASANA system. |
| A: | Yes, AQ-5300 is the best for it. |
| Q: | Do you provide after sales service? Who we should looking for if we encounter problem? |
| A: | Yes, just call /whatsapp our service hotline 017-314 7880 and we'll arrange door to door service for as soon as possible! |
